Refund Policy
This Refund Policy explains how refund requests are reviewed for British Academic Helps orders paid by PayPal or Bank Transfer.
Refund policy overview
Refund requests are reviewed fairly and case by case. Refund eligibility depends on order status, service type, work already completed, customer instructions, delivery records and supporting evidence.
Admin review required
All refund requests require admin review. Admin may check the Order ID, payment method, uploaded files, communication history, delivery status and revision history before making a decision.
PayPal refunds
If an order was paid through PayPal, an approved refund may be processed through PayPal where technically and operationally possible. PayPal processing times, charges and rules may apply.
Bank Transfer refunds
If an order was paid by Bank Transfer, an approved refund may require bank details from the customer. Refund timing may depend on verification, banking hours and the accuracy of details provided.
When a refund may be considered
- Duplicate payment for the same order.
- Payment made but the order could not be accepted by admin.
- A paid service was not started and the customer cancels promptly.
- A verified technical or administrative error affected the order.
When a refund may not be available
- Work has already been completed or substantially started.
- The customer changed instructions after work began.
- The customer missed the deadline for providing files or clarification.
- The request is based on guaranteed-grade expectations, which are not offered.
How to request a refund
Contact admin with your Order ID, customer name, email address, payment method, payment date and a clear explanation of the issue. Supporting screenshots or payment proof may be requested.
Need clarification about this policy?
Contact British Academic Helps for general policy questions before placing a quote or order request.